Frequently Asked Questions

  • We offer both curated pre-designed bouquets and fully custom floral designs. You can choose from our collection or work with our studio to create a bouquet tailored to your vision.

  • Our bouquets are seasonal and florist-designed. While we follow the same style, colour palette, and overall aesthetic, flower varieties may vary depending on seasonal availability to ensure the freshest blooms.

  • Yes. You can request preferred flowers, colours, or mood when placing a custom order, and our florists will design a bouquet based on your preferences and seasonal availability.

  • Yes — our bouquets are available in multiple sizes to suit different occasions and gifting needs.

  • Orders must be placed at least 24 hours before the requested delivery time.

  • We currently offer next-day delivery only, for order placed by 9am.

Orders & Bouquets

  • Our flower subscriptions are a curated delivery service, bringing seasonal blooms directly to your home or workspace. Each bouquet is thoughtfully arranged by our expert florists, reflecting HORA’s signature calm and refined style. You can choose from weekly, fortnightly, or monthly deliveries, depending on how often you’d like to enjoy fresh flowers.

  • Once you select your subscription frequency and bouquet size — Classic, Luxe, or Grand — HORA handles the rest.

    • Our florists select the finest seasonal flowers each delivery.

    • Every arrangement is unique, reflecting the best of the season.

    • Bouquets are delivered in pristine condition, beautifully presented.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • Yes. Our subscriptions are designed to be flexible. You may pause, reschedule, or cancel your subscription at any time, without fees. Simply contact our team to adjust your plan.

  • All subscriptions are florist’s choice, allowing us creative freedom to work with the best seasonal blooms each week, fortnight, or month. This ensures every arrangement is fresh, unique, and thoughtfully styled.

  • Yes. Optional vases are available to complement your arrangement, adding effortless elegance to your space.

    • Weekly — from $185 per delivery, with complimentary standard delivery across Perth metro. Ideal for homes or workspaces that enjoy a constant floral presence.

    • Fortnightly — from $195 per delivery, with complimentary standard delivery across Perth metro. A balanced option for regular seasonal refreshes.

    • Monthly — from $205 per delivery, with complimentary standard delivery across Perth metro. A refined option for occasional enjoyment or gifting.

  • You can update your delivery address, bouquet size, or frequency by contacting our team. We handle adjustments with care, ensuring your flowers continue to arrive exactly as you wish.

Subscription

  • We deliver across the Perth Metro area.

  • Deliveries are available 7 days a week.

  • Deliveries are made between 9:00 AM and 5:00 PM. The delivery window will be confirmed during the order process.

  • Delivery fees are calculated at checkout based on postcode:

    Inner Perth — $20
    Metro Perth — $25
    Outer Metro — $30
    Extended Perth — $40

    Complimentary delivery is available on orders over $250.

  • At this time, we offer delivery only.

  • Flowers can be safely left in a pre-arranged location if agreed upon. If redelivery is required, an additional delivery fee may apply.

Delivery

  • Yes, all bouquets include flower food to help extend the life of your flowers.

  • Each order includes a simple care guide with instructions to help your flowers stay fresh for as long as possible.

  • Orders can be changed or cancelled before they are confirmed by our team manager.

  • Refunds are available only if the order has not yet been confirmed by our team.

  • We carefully photograph deliveries at the drop-off location. If flowers are damaged during transportation, they will not be delivered — we will arrange a replacement or provide a full refund.

Flower Care & Policies